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Original topic:

Damaged motherboard of Samsung Galaxy M31 after software update.

(Topic created on: 07-10-2022 03:42 PM)
Yash Bodkhe
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Mobile Apps & Services

I am using Samsung Galaxy M31 from last 2 years. Recently I got an software update. After updating the mobile, my mobile started to restart automatically and started to hang all of a sudden. And now my mobile is completely dead.

I visited Samsung Service center regarding this issue. I was told that the motherboard is damaged and the replacement cost for the same would be around 8000 Rs.

Samsung Service center, They also did the physical inspection of the phone but no physical damage is there to the phone. So the issue here is because of 'Software Update' from Samsung only.

I understand that my mobile is out of warranty .But the problem here is because of Software. There is not any kind of hardware damage to phone. If the problem here is because of Software, why should I pay any kind of amount ?Only Samsung should deal with such kind of case.

What if after the warranty period gets over and I get an update, and again after updating the software the motherboard gets damaged? No can spend 8,000rs again and again that too over an software issue.

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2 REPLIES 2
walkerx
Voyager
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If in UK you would have probably been covered for it. I had similar with a 3XL outside of warranty and got it replaced foc.
Yash Bodkhe
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I am in India right now.

And I am getting very poor response from Samsung.

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