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Original topic:

Curve stole my money lacks customer support

(Topic created on: 18-11-2022 02:05 PM)
GadgetShowTech
Apprentice
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Mobile Apps & Services
Samsung pay is flawed because the use a third rate 3rd party app called curve. 

Curve has my money and no way to transfer out. Chat takes 4 days for a reply and still waiting

Trust Pilot ratings of non existant support. 
90% 1 star ratings fo Samsung says it all. Not impressive

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12 REPLIES 12
NYanakiev
First Poster
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I have been using Curve for 3 years, had a great experience...
WelshPaul
Troubleshooter
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Curve customer service is atrocious! I closed my account a few months back and went back to Google Wallet. Check out the Curve community and you will see nothing but complaints about their customer service! Curve works well untill you encounter an issue and need support.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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Blessed4life
Big Cheese
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Hi I received an email from curve maybe this is connected to the issue you're having.
IMG_20221118_171252_1000000172_1668792674.jpg
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IndiW
Hotshot
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I use Starling bank.. Absolutely wonderful team, absolutely wonderful App, absolutely Wonderful.. Everything

I created it when I was with Garmin, because all the UK so called Big boys didn't accept Garmin pay.. But Starling did.. So for all online and any high risk payments.. I use Starling
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GadgetShowTech
Apprentice
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4 days for someone to get back via chat 😡 Samsung are aware and thus culpable
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GadgetShowTech
Apprentice
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Looks fake. That's written by sn amateur
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Blessed4life
Big Cheese
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Looks fake! how? I received it directly from curve, but hey if that's what you believe, it's your right.
Just tried to help.
Here's the full email.

IMG_20221118_181216_1000000192_1668795276.jpg
WelshPaul
Troubleshooter
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Starling is a bank and Curve offers a totally different service. All you did was change bank to one that's supported by Samsung Pay directly.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
WelshPaul
Troubleshooter
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Mobile Apps & Services
You might hold them culpable but legally they are not. P.S. Samsung don't care what you or I think!

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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