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Original topic:

Charged for a free item?

(Topic created on: 28/09/19 12:58)
richimpulse
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Hi guys, I got the new 'free' fortnite glow skin yesterday on my S7.

I now have a charge on my bank statement from samsungapps?

Now the charge is only for £0.15, but there was no mention of this in the process, the skin shows as £0.00 in the store?

Is this some form of authorization fee? I've never purchased anything on the phone before so not sure why this has happened.

Thanks 

1 Solution


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AntS
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Hi all. :smiling-face:

 

We checked into this for you, and can confirm that it's a card authentication/verification transaction that you won't ultimately be charged for. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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21 REPLIES 21
Kris_Evans
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I have had this occur too (and for the same Fortnite skin) on both mine and my son's Note 8s.

I suspect it is a means of verifying the credit card / debit card details I submitted in each instance (that was still required for the 'purchase' of the FREE skin).

I hope/suspect that the amounts will be refunded once cleared, however, I would appreciate some confirmation that this is the case.

Solution
AntS
Moderator
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Hi all. :smiling-face:

 

We checked into this for you, and can confirm that it's a card authentication/verification transaction that you won't ultimately be charged for. :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

View solution in context

micheal070
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Which banpass have you used
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richimpulse
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Excellent, thank you very much for your response 😊

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Eduardo93
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Excused me I recently purchased the Glow Skin Item and I got charged a $1 for the transaction and I haven't been refounded the money!

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Jaxon
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This happend to me too. It didn't really worry me as it was only 15p but I did feel scammed out of a tiny bit of money because the item as it says free you'd expect it to be free. 

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Useful62
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After registration with Samsung pass, I received this notification. 


"The Naira equivalent of USD50.00 has been authorized for the Transaction done on SAMSUNG ELECTRONIC SCHWALBACH AM DE"

 

And checking my account balance, I noticed the money has been deducted without my authorization or buying anything.  Pls, how can I claim reversal??

theo851
Apprentice
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Was it reversed? I have the same problem too.

Anonymous User
Not applicable
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Did you eventually get refunded?

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