24-09-2023 07:28 PM
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Hi all. I have done a scheduled update on my s23 and now my secure folder keeps saying wrong pin, then locks me out for 2 hours. There is no reset pin / passcode button, i have tried to clear data / cache which it does until i come out of settings then its all back. There is no way to uninstall the app and its driving me crazy. Can anyone help pls
24-09-2023 07:59 PM
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24-09-2023 10:32 PM
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As far as I'm aware, if you forget your pin or pattern, there isn't a way to recover it.
18-10-2023 07:39 PM
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21-10-2023 10:18 AM - last edited 21-10-2023 10:20 AM
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So unfortunately after doing the mistake of deleting the app it was when I found out how I could have solved the issue.
I got confused bc I had 2 Samsung accounts with different emails, one being my Google email. When I was trying to sign in I should have signed with my Google email instead of the other one.
I signed off my Samsung account. Then when you go to the secure folder it gives you the option to uninstall. But you must sign in with the Samsung account( email) associated to the secure folder so then it will automatically give you the option to change your password.
As I said I deleted the secure folder, When I set it up again with my Google email it looks like all the data was wiped out, I cannot even restore it.
If its the same account why all the data disappeared, and also why Iam not able to restore it.
I have been using it for so many years, yet the safest place is in a USB drive, at least in there it's in ourcontrol.
