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Original topic:

Can you add old purchases to get your rewards points?

(Topic created on: 11-08-2022 08:36 PM)
Sairac11
Apprentice
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Mobile Apps & Services
I purchased some headphones  (4 months ago) and the s20fe (2 years ago) fromt the student website and it didn't allow me to log in and gain rewards points or it just put me on the main website. Any way I can add these points to my account ?? Thanks 

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Solution
Glenntech
Black Belt 
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Ultimately you need to log in to get the points on your purchases.
You can try contacting Samsung customer support team to see if they can do anything. You would obviously need proof of purchase, as you didn't log in so they wouldn't be able to see your purchase history.
But I wouldn't get your hopes up.
Rewards points have a time limit to be used as well.

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7 REPLIES 7
Solution
Glenntech
Black Belt 
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Ultimately you need to log in to get the points on your purchases.
You can try contacting Samsung customer support team to see if they can do anything. You would obviously need proof of purchase, as you didn't log in so they wouldn't be able to see your purchase history.
But I wouldn't get your hopes up.
Rewards points have a time limit to be used as well.
LiquidSnake
Big Cheese
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Unfortunately, I don't think there is a way to obtain points + access student website for discounts at the same time. Believe me, I tried! I do wish Samsung were to change this however, in the future! 😁
MrJCharming
Voyager
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The reward points weren't on when the s20fe was out
Sairac11
Apprentice
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Thank you for letting me know

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Sairac11
Apprentice
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Thank you, I didn't know they have a time limit! And yeah I called and they weren't much use.

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Sairac11
Apprentice
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Oh okay! THANKS I thought it was just me having that issue. I'd always get directed to the main website.

LiquidSnake
Big Cheese
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That's exactly what happened to me as well 😅! If my tip helped, could you please click the dots on my comment and select 'accept solution'? Thank you! 😊
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