12-08-202304:47 PM - last edited 12-08-202304:48 PM
I have claimed the £50 galaxy store voucher for buying the Fold 5, and it is sat in my coupons section of my galaxy store, but when I download a game and it asks for payment it does not show nd I'm not able to select it to use it for payment. And when I press use voucher in my coupon part of the galaxy store it just goes to the apps and same thing as above happens?
Please help me figure this out as I'm going to end up loosing the £50 voucher at this rate
i would call samsung to be honest, rather than loose it. this way they would be aware of the issue and if it doesnt resolve before running out, atleast then youd have a chance at getting another potentially
Message received from Samsung wondering how a game will cost £50, seems a waste
Hi Michelle. Thank you for reaching out to us about the £50 Galaxy Store voucher.
This voucher can only be used within the Galaxy Store itself, so you are not able to use it when buying any accessories. You are able to use the £50 credit on one in-app/in-game purchase. Any credit remaining after you have made your chosen purchase will be lost.
We hope this answers your query. Please let us know if we can assist you any further.