Can't use Samsung free even though birthdate is correct

[DPratser]

My Samsung Free is suddenly not working. It says I can't use Samsung Free unless I update my account to include my birthdate. However, my birthdate is already in there and it's correct. I'm WELL over 13. I've already cleared my cache with no help.

[James Robinson]

Next time make sure the app has permissions to the storage AND phone in the app permissions settings. 

[MikeLG]

This worked. Many thanks. 

[Blablablalba]

Weldone MrsSiress, By now they still have the same problem and only your help had solved my my issue today... it is a total shame for a Enterprise to not solve a issue like that in hours. It seams I am using a DEVICE'S software from a startup. And I don't care about devices model or software version. It is still a Android app serving a Android device by a Enterprise Company... and Blablabla.........

[angustorusBitters]

Yeah I have this but the app closes before I can access settings or check my birthdate

[amk7]

I think I solved this problem on my device (we'll see how long it lasts) by uninstalling and then re-installing the app. It then asks me to accept all cookies (or something similar), I ALWAYS do a 'Reject All' when I see it - however, the first box that is on that screen is 'I am over 16' - and that box is checked by default. I suspect when I did a reject all, it also turned off that check.