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Original topic:

Can't use Samsung free even though birthdate is correct

(Topic created on: 22-12-2021 04:20 PM)
DPratser
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Mobile Apps & Services

My Samsung Free is suddenly not working. It says I can't use Samsung Free unless I update my account to include my birthdate. However, my birthdate is already in there and it's correct. I'm WELL over 13. I've already cleared my cache with no help.

22 REPLIES 22
AndrewL
Moderator
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@DPratser: That's strange. Try connecting to Wi-Fi, then head to Settings > Tap your profile at the top of the screen > Profile Info > Date of Birth, and re-enter it to see if this helps. If not, tap the 3 dots in the top right > About Samsung Account, and check for any available updates that might address the issue. 

MrsSiress
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I have the same issue and re-entering my DOB doesn't work. The only thing that I have found that works sometimes is to clear all saved data from the app in app settings. This is ridiculous! 

Xavi Font
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I have the same issue, this did not work.

useless
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Mobile Apps & Services
I too have this issue
Jeff_LKS
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Mobile Apps & Services

I able to use it after update DOB and clear data.

Settings -> Applications -> Samsung Free Clear Data

PetoP
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I have the same problem. Deleting data helps for about a week or two, then repeat. Trying to find solution to this for about 2 months. It is very tiring. 

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MamaC93
Apprentice
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Mobile Apps & Services

I can't access it after performing any of these tasks listed.  It's been months.  The other night,  I was randomly able to use it, and next morning, back to not being old enough.  

You can't even go into the app settings because it kicks you out.  

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Members_XiHlOu1
First Poster
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Force stop in app settings then restart app accept all notifications

Bottleofsmoke
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This worked for me. Thanks, Members_XiHlOu1

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