Can't use Samsung free even though birthdate is correct

[DPratser]

My Samsung Free is suddenly not working. It says I can't use Samsung Free unless I update my account to include my birthdate. However, my birthdate is already in there and it's correct. I'm WELL over 13. I've already cleared my cache with no help.

[AndrewL]

@DPratser: That's strange. Try connecting to Wi-Fi, then head to Settings > Tap your profile at the top of the screen > Profile Info > Date of Birth, and re-enter it to see if this helps. If not, tap the 3 dots in the top right > About Samsung Account, and check for any available updates that might address the issue. 

[MrsSiress]

I have the same issue and re-entering my DOB doesn't work. The only thing that I have found that works sometimes is to clear all saved data from the app in app settings. This is ridiculous! 

[Xavi Font]

I have the same issue, this did not work.

[useless]

I too have this issue

[Jeff_LKS]

I able to use it after update DOB and clear data.

Settings -> Applications -> Samsung Free Clear Data

[PetoP]

I have the same problem. Deleting data helps for about a week or two, then repeat. Trying to find solution to this for about 2 months. It is very tiring. 

[MamaC93]

I can't access it after performing any of these tasks listed.  It's been months.  The other night,  I was randomly able to use it, and next morning, back to not being old enough.  

You can't even go into the app settings because it kicks you out.  

[Members_XiHlOu1]

Force stop in app settings then restart app accept all notifications

[Bottleofsmoke]

This worked for me. Thanks, Members_XiHlOu1