13-11-2021 10:01 PM
My Samsung Free is suddenly not working. It says I can't use Samsung Free unless I update my account to include my birthdate. However, my birthdate is already in there and it's correct. I'm WELL over 13. I've already cleared my cache with no help.
14-11-2021 11:05 AM
@DPratser: That's strange. Try connecting to Wi-Fi, then head to Settings > Tap your profile at the top of the screen > Profile Info > Date of Birth, and re-enter it to see if this helps. If not, tap the 3 dots in the top right > About Samsung Account, and check for any available updates that might address the issue.
15-11-2021 12:08 AM
I have the same issue and re-entering my DOB doesn't work. The only thing that I have found that works sometimes is to clear all saved data from the app in app settings. This is ridiculous!
17-11-2021 02:17 PM
I have the same issue, this did not work.
28-11-2021 03:54 PM
07-12-2021 02:46 PM
I able to use it after update DOB and clear data.
Settings -> Applications -> Samsung Free Clear Data
16-12-2021 10:15 PM
I have the same problem. Deleting data helps for about a week or two, then repeat. Trying to find solution to this for about 2 months. It is very tiring.
19-12-2021 10:44 PM
I can't access it after performing any of these tasks listed. It's been months. The other night, I was randomly able to use it, and next morning, back to not being old enough.
You can't even go into the app settings because it kicks you out.
22-12-2021 04:20 PM
Force stop in app settings then restart app accept all notifications
29-12-2021 06:02 AM
This worked for me. Thanks, Members_XiHlOu1