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Boost "Select Device" button not working

(Topic created on: 28-07-2023 04:43 PM)
3928 Views
Ponderuss
Explorer
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When trying to claim the 6 months free Disney+ subscription, I see a Select Device button, but pressing it doesn't do anything. 

https://www.samsung.com/uk/boost/disney/

I have:
  • successfully logged in 
  • tried clearing all data in Chrome 
  • tried incognito mode
  • tried using the Samsung Internet app instead
  • tried using the DuckDuckGo app instead 
  • I do not already have a Disney+ subscription 
  • I have contacted Customer Support but no success yet
Does anyone know how to resolve this, please?

Thank you 

39 REPLIES 39
keith30
Mastermind
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Never does work when they have just released the latest model's
patch13
Explorer
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I am having the same problem on my s23 I have tried everything.
Ponderuss
Explorer
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Thanks. So, it might be a case of waiting and trying again in a few weeks?
0 Likes
Ponderuss
Explorer
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Glad I'm not alone! I should have said I'm using an S23 Ultra, so maybe it's that series with the issue.
smiley
Troubleshooter
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S23 ultra purchase worked for me with the boost deal on disney+.

But being already a subscriber... needed to cancel my subscription and wait for it to expire. Once I was out of membership it was then easy enough to use the promotion code to restart the Disney.

Regards
- Smiley
------------------------------------------------------------------------
SAMSUNG S23 ULTRA 512GB SM-S918B/DS

Samsung Galaxy Watch 5 Pro SM-R920 in Grey Titanium
Samsung Galaxy Buds2 Pro SM-R510 in Graphite
Ponderuss
Explorer
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Thanks, Smiley. How did you get your code? Did you just go to the Boost page linked above, sign in and press "Select device"? Assuming that's the option you were presented with.
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smiley
Troubleshooter
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I believe so... it was a few weeks ago. I do also have an installed app 'samsung boost' on my homescreen that can also access the available boosts as well.

To be honest I think they all go to the same Web pages anyway.

I selected device, login with samsung account and then a code is given in return.

I guess the email might need to match with your samsung account etc.

If this doesn't work I would personally consider clearing the cache and trying again.

P.s. have you tried any of the other boosts ? Maybe worth trying a free trial of something else as well... see if it is unique with Disney or all the boosts.

Smiley
- Smiley
------------------------------------------------------------------------
SAMSUNG S23 ULTRA 512GB SM-S918B/DS

Samsung Galaxy Watch 5 Pro SM-R920 in Grey Titanium
Samsung Galaxy Buds2 Pro SM-R510 in Graphite
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Ponderuss
Explorer
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Appreciate the info and suggestions, Smiley. My email matches my Samsung account and clearing Chrome's cache again didn't solve it.

I have tried other Boosts but it's the same issue. Good idea, though. I'll probably contact Support again tomorrow.
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Brandon0407
First Poster
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Did you figure it out? Because I have this exact problem, select devices doesn't work on any offer