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App start up problem

(Topic created on: 05-03-2021 05:04 PM)
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Bosch79
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Hi,

 

I have a app on my S20 Ultra that when I open it, it comes up with a message saying, "Found a different launcherapp; please make sure there is only one app installed. Click OK to exit"

I have uninstalled and reinstalled various times and it always comes up with the same message. I have tried the App on other phones and it works correctly. What does this message mean?

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16 REPLIES 16
AshtabS9Ultra
Mastermind
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what is the app?
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AshtabS9Ultra
Mastermind
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it sounds like it may have a conflicting app somewhere
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Bosch79
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The App is BRP connect. It works on all the other phones I have tried. 

I have spoken to BRP who say this is the first time they have heard of this and it must be something on my phone.

 

Any ideas

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AshtabS9Ultra
Mastermind
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never heard of it but just looked it up and it something to do with the car is that right? I think launcher is something to do with the system that gets the app going, try holding down on the app on the home screen press the I with a circle round it then press force stop that probably won't help but definitely worth a try
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AndrewL
Moderator
Moderator
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@Bosch79: Can you try heading to Settings > Apps > Tap the 3 dots in the top right > Default Apps > Home App, and set this to One UI Home to see if this resolves the issue? 

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Bosch79
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It is their app that connects your phone to various versions of their vehicles, like motorbikes, quads, buggy's and jet skis so you can use your apps. Similar to Android Auto.

 

Forcing the app to stop did not solve the issue.

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Bosch79
First Poster
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When I push the three dots all I have is

Permission manager

Special access

Reset app preferences.

There is no default App 

 

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AshtabS9Ultra
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very bizarre has this happened since the new update?
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Bosch79
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It has been going on since I first installed the app about 4 months ago 

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