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App remains greyed out when not in samsung Sleep Mode

(Topic created on: 05-12-2023 05:04 AM)
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JT78
First Poster
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WhatsApp has stayed greyed out and unaccessible when the phone is out of sleep mode. 

I use "sleep mode" on my phone, when it is enabled most apps are unavailable. 

Today WhatsApp has stayed greyed out, and when trying to open it the app says its unavailable in sleep mode. Super frustrating and even after reinstalling still is a problem. 

 

(It's just WhatsApp that's affected)

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4 REPLIES 4
Neo001
Legend
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In Sleep mode, turn off Restrict app usage. Turn on Sleep mode and then turn it off. Check if this makes WhatsApp available again.

ChrisM
SuperStar
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Hi @JT78 

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts. Let us know if this helps!

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Carzajim
First Poster
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I did that. Still not working 😑

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Members_PWMjg0i
First Poster
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Hello, any resolution? stuck with greyscale whatsapp icon, tried all above step but no wayout

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