Hi @B12UMMY Members can also post via the website https://eu.community.samsung.com/t5/english/ct-p/uk
For those having problems with Samsung Members have you tried clearing the cache via Apps-Samsung Members- Storage? Are you on the latest version, can you check for updates? I am on version 4.1.00.13
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .