Amazon prime so dark

[preensie]

My amazon prime is so dark. Spoke to amazon and they said use a different device lol. Can't really speak to samsung because there is no easy way to get through to a human.

It's practically un watchable (s23 ultra) I'm pretty sure amazon and samsung rolled out the hdr10 standard together so it should work perfect.

Any shadows, even on faces are complete black, black clothes are solid black, black people are solid black it's crazy. 

It seems like this issue goes back to 2019 with no official fix, anyone found a workaround. 

I've just moved from apple and really want this to work but prime not working is a annoying bug 

[Members_yoXxuzX]

same phone, same problem

[Macy72]

I have the same problem but on my Tab S9+. Did anyone find a solution? I notice that if I shine a light at the camera sensor area the display brightens up, but dims down again if I turn the light off

[fatihbirinci]

 Well, I have the same issue on my Samsung TV. (QE55Q70BATXTK)

Other apps are problem free, vision is very good. Except Amazon Prime. It's very dark. Can't watch during day.

The prime menu is right though. But when I play a movie or series, it goes dark.

[Afinati]

I haven't tried to contact Samsung about this but I have tried in vain to speak to Amazon customer support. I'm about tired of suggestions to manipulate the brightness settings. You really think people wouldn't have tried that??

Anyway, I have an s22 ultra. Same problem with Prime Video but no other streaming service.

[derick718]

On the prime app go to settings turn off hardware acceleration. This will fix the dark picture issue