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Original topic:

Access Denied

(Topic created on: 26-11-2021 11:52 PM)
Nickname22
Apprentice
Options

‎26-11-2021 11:52 PM in 

Mobile Apps & Services
I'm trying to open galaxy health to sync with a new watch series 4, but I keep getting,  Access denied. Unauthorized changes were made to the phone (0x040000011060F061500). This might have something to do with the phone being rooted before I bought it secondhand. Can anyone help? 
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4 REPLIES 4
Galaxyyouser21
Helping Hand
Options

‎27-11-2021 02:02 AM in 

Mobile Apps & Services
Sounds like the previous account wasn't removed in the correct procedure before reset. You can try going into the developer options and turning on the tab for allowing the bootloader to be unlocked. Then factory reset the phone.
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Nickname22
Apprentice
Options

‎27-11-2021 08:02 AM in 

Mobile Apps & Services
Thank You, I'll give that a try.
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Galaxyyouser21
Helping Hand
Options

‎27-11-2021 09:15 AM in 

Mobile Apps & Services
Do you know how to activate the developer options ?
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Nickname22
Apprentice
Options

‎27-11-2021 09:22 AM in 

Mobile Apps & Services
It seems pretty straight forward on Google...Go to "Settings", then tap "About device" or "About phone". 2 Scroll down, then tap "Build number" seven times.