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Original topic:

5g not working on S21 Ultra

(Topic created on: 09-07-2021 12:07 AM)
Russo46
Apprentice
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5g has just been rolled out in my country (Gibraltar). To my disappointment, it seems that I'm not able to obtain 5g connectivity due to Samsung not enabling the signal on their mobile phones. It's rather embarrassing that I get iPhone and Xiaomi users rubbing it in my face everyday. I don't think it's fair that us Samsung customers have to wait  for this even though the mobile is marketed and sold as 5g.

Anyone else had this issue before?

Is there anything I could do to speed up the process?

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6 REPLIES 6
Easty
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You can enable it in Network settings ? clipboard_image_1625779690289_1625779690289.jpg
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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Russo46
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Yes it's enabled. Tried resetting network settings and setting up again as well but it makes no difference.

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Kornizz
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Did you upgrade your SIM to 5G? Its not enough to get 5G phone to get 5G signal, you have to upgrade your SIM to 5G one too.
Call your network provider and ask to change your SIM to 5G SIM.
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Russo46
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My sim card has already been upgraded. My network provider says its Samsung who hasn't ratified the network in order to allow Samsung devices to connect with Gibtel (Gibraltar's Network Provider) and until then it won't work on any Samsung. To verify for myself, I used my current sim card on a latest spec iPhone and it connected to 5g instantly.

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Kornizz
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Here in the UK I don't have any problems with 5G on samsung. Getting 5G everywhere where its avalable on my S21.
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Easty
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I take it you got it direct from Samsung not Gibtel ?
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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