Whatsapp crashing / not working - S25U

[GeorgeWok]

Hello i cannot use my WhatsApp on my S25U it crashes all the time. I already tried reinstalling and phone rebooted many times, but it doesn't work. Could someone help me? Thanks

[Jimboo84]

At which point does it crash?
So you reinstalled and then? Which steps?

Clear Device Care memory might also help, even if you Uninstalled this app. Check the Google Play Store reviews for this app, sort reviews based on your phone model

[GeorgeWok]

Crashing started when you need to fill in your name after verifying your phone number.
In any case, I managed to solve the problem by downloading the apk file directly from whatsapp website https://www.whatsapp.com/android

[Jimboo84]

That's also a solution, sadly you need to use this way to use a specific product

[Patrick]

@GeorgeWok ,

Can I assume you used Smartswitch? Thats the only explanation I can think off to explain these crashes. 

[GeorgeWok]

I did... but its weird that the app was working fine for a while and after few weeks started to crash. Is actually the only app that crashed.

[Ajay-A · Accepted solution]

Hallo @GeorgeWok,

Thank you for reporting this and is good to know you have found a solution. When it happens again you can send an error report via the Samsung Members-app. My colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible. Feel free to send us a message again when you further questions and/or comments.

With kind regards,

Ajay