Samsung Email notifications no longer expandable in One UI 7

[etnt]

Since updating to One UI 7 (Android 15), Samsung Email notifications no longer expand when multiple new emails arrive.

Previously, if I received several emails, the notification showed the number (for example, “5”), and I could swipe down on that notification to expand and see each email separately. Now it only shows a single bundled summary, and it cannot be expanded.

Other apps (such as WhatsApp, Gmail, etc.) still allow expandable notifications, so this seems specific to Samsung Email.

This change reduces usability because I can no longer quickly preview individual messages from the notification panel. Please restore the ability to expand Samsung Email notifications to view each new email separately.

Thank you for considering this improvement.

[Ajay-A]

Hallo @etnt,

Thank you for your message about this. That is indeed strange. When this still is after restarting your phone go to Settings ---> Apps ----> Email ---> Notifications ---> Show content on Lock screen. Can you let us know if this worked?

With kind regards,

Ajay

[etnt]

Hello Ajay-A

Thank you for your response.
I've double ckecked, and all the notifications settings are correct.

[Ajay-A]

Thank you for your reaction etnt,

We then recommend to go to Settings ---> Notifications ---> Notification pop-up-style ---> Apps to show as brief --- >Check if e-mail is selected on.
 

With kind regards,

Ajay

[etnt]

Thank you Ajay-A,
Apps to show as brief is set to 'all apps', including the Email app.

[Ajay-A · Accepted solution]

We then recommend to send us an Error-report though the Samsung Members-app.  Your feedback is then know ot us internally. Go to support ---> Send feedback ---> Click on the error icon (in the right corner). They can investigate this. Feel free to let us know if you succeeded sending the report.

With kind regards,

Ajay
 

[etnt]

Hello Ajay,

I have submitted the error report via the Samsung Members app as requested.
I also updated my device today to One UI 8 (Android 16), but the issue still persists.
Samsung Email notifications remain non-expandable when multiple new emails arrive.

Hopefully this can be resolved.