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Pop question on frustration

(Onderwerp aangemaakt op: 08-03-2023 12:48 PM)
179 Weergaven
SB500
Student
Opties
So I started Samsung Members for the first time and it asked "Get news and special offers (optional)" and then I have two choices:
- later
- ok
Am I the only who gets frustrated by how presumptious samsung is to being unable to phantom that I do NOT want any of those?

And 2nd, what is the point of not giving an option to say "No"? This is a terrible customer experience. 

1 Oplossing


Geaccepteerde oplossingen
Oplossing
Patrick
Samsung Members Star ★★★
Opties

In the Samsung Members App first page top right > 3 dots > in the bottom you can turn this option on or off.

Stars-Moderator-signature-800x200-patrick

Bekijk de oplossing in de community in het oorspronkelijke bericht

4 Antwoorden
zayed
First Poster
Opties
سك
0 Likes
Patrick
Samsung Members Star ★★★
Opties

Hello,

Get news and special offers < This is a very good option to have enabled. Sometimes there are special events or giveaways of stuff. You really do not want to miss that😁✌️

Stars-Moderator-signature-800x200-patrick
SB500
Student
Opties
I really don't want this. I had it enabled in the past and none of the offers is in any way interesting. So I want it disabled and my choice respected. Samsung here does not respect my choice and thats dissing your clients.
0 Likes
Oplossing
Patrick
Samsung Members Star ★★★
Opties

In the Samsung Members App first page top right > 3 dots > in the bottom you can turn this option on or off.

Stars-Moderator-signature-800x200-patrick