This might be a problem that is not located on my 75" Q900RA TV (or One Connect Box), but for a couple of weeks now I have experienced a lot of buffering when watching 4K (even when down to 1440p) videos on YouTube - on the internal app on the TV. I have a 500/500 internet connection which I plan to do through an ethernet cable (with a TP-Link Switch), but this has worked fine for the first couple of weeks when I just got the new internet provider and got this new speed. What is strange is that the screen sometimes goes black for half a second when it buffers when this problem occurs. One of the service people (who not visited me at home, nor do they know what kind of a TV I have, though I have mentioned I have a newer model of the 8K Samsung TVs), claims that the TV set (mine) most likely have a weak network card, which I find ridiculous and an ambush to look for a problem other than the internet provider themselves. Bear also in mind that it was they who set up everything with a central, modem, installed cables and everything at my home - so this set up should work without having to go the cable connection route... I have however just ordered the TP-Link Switch, so I will do the internet through cable directly connected to my TV.
Here are some specs a friend of mine asked me to show on a few random 2140p 4K YouTube videos:
Can someone give me feedback on the network card my Q900RA TV has, and if it is a "weak" card that might affect 4K streaming on YouTube ?
Thank you for sharing this find @AndreN !
It is strange that they say that there are no registered cases about this issue of the YouTube app on Samsung TVs, when all you have to do is a quick Google search and you actually find posts going back to the Samsung forums with lots of issues that are even dating years back ! What is even worse is that you are directed by Samsung to use a lot of time, energy and even money on all other issues than the TV ! If the app itself is the problem, then Samsung should try to find out WHY it is working on some Samsung TV models and why it isn't on others Samsung TV models - they are the experts of their own products, they have access to all the technical software, firmware and hardware - and it would be much easier for them to spot where the problem is !
The article even has a more precise troubleshooting list of things you can test, than to just throw the customers out to the big unknown and with some very vague "maybes"... What is a punch in the face is also that they advertise about "EXPERT TEAM" and "FACE-TO-FACE SUPPORT - We are here to help you out even if your guarantee is valid or not..." - when this tread is what you get (and not to forget the support team on chat and telephone, which leave you even more frustrated and confused !)
Strangely I am having issues getting into the Samsung community forum. So I have had to create a 2nd. profile and gone through a "private window" (which does not have any passwords, loggings, etc. saved).... I am not sure if I am banned or what as some of my messages have disappeared, but this is the message I am getting when trying to access the community forum (both UK and Nordic) through my normal Safari window:
Hello @ElinH I am still getting the "494 Error" when I access the forum. But that is not of my interest now. You keep on telling me that you do not have this reported as a problem as of yet - yet you see another Norwegian guy confirming this who is trying to get through the customer support without success and when he gets through they do not report the problem nor do they help - other than blaming YouTube - and you have the people in the 11-pages thread and the article I have both linked. Yet you insist on this not being a "reported problem as of yet" when all you have to do is look at this as reported problems. The suggested recommendations to give me, are something I have already done ! Why do you do that ? I have even repeated it several times in my posts.
By the way, after I did the recent factory reset of my TV a few days ago to try to solve this YouTube app problem, I am back on the 1310 - not 1310.4 that I was before the rest - and the update has become inactive and "This function is not available", so I need to know how to get back to get the software/firmware updates automatically up and running on my TV and the 1310.4 version.
I am sorry to be so blunt, but you are touching surface stuff and you are way behind when you tell me stuff that I have already done - and all you do is just repeat what I have already told you, and I really do not think you are "constantly in touch with the technician about this problem" as you are contradicting yourself by insisting there are no reported registered. I do not mean to be rude, I am just being very honest that you need to pick up the speed and actually responding to what I have ready written and react to that - instead of going backward and in a very slow phase...
