Family hub RS6HA8891B1/EF

[Spikerman]

Hello all.

I bought this smart expensive fridge hoping is going to be a pleasure.

Here is my problem:

1) When you sort the food in the fridge by Expiry Date, is not in chrological order.

If you set it in alphabetical order,is OK.

2) Albert Heijn app ( in The Netherlands) is logging me out once every 2 or 3 days.

3) Energy app does not shown anything on the display.

4) Every 2 days the fridge makes a sound like something or someone is connected to is,but does not show anything.

Samsung Help checked my last firmware and it said everything is up to date,but it is an coding error somewhere.

Now, my question is,to whom i should address this, as it seems that a remote connection for The Netherlands is also not possible!!!

[DaphneG]

Hi @Spikerman, thank you for your message.

Are all the settings correctly installed? For 3rd party apps, we can't help you unfortunately. This is something that you need to resolve with the makers of the app.

What exactly do you see in the Energy app? Did you use a 3rd party app as well?

Do you have a recording of the sounds the fridge makes? That way we can take a better look at your issue.

Greetings,

Daphne

[Spikerman]

Hello Daphne. Seems i need to install now, every time the energy app,even if is installed! This happened since begining of july this year. And the list with the expired items ,appears again. Expired from 140 days or more,even if i have deleted them. 😮😮😮
And as a top up, messages i receive in this app,never pops out. Good that i have checked it today 😮😮😮

[Ajay-A]

Thank you for the update Spikerman,

To check; did you also pulled out the powerplug for 30 seconds? 

With kind regards,

Ajay