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youtube not working on samsung refrigerator

(Topic created on: 03-09-2020 06:02 PM)
34641 Views
Romario786
Student
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Hi,

 

I just bought the Samsung Family hub Refrigerator and i played youtube via the internet which was working perfectly fine. I triad to play some videos today and it will just not play any videos.

 

I triad to delete cache and history from the youtube webite and restarted the family hub that also didnt resolve the issue.

 

Can you please help me and tell me what is wrong with it please?

 

Thanks!

11 REPLIES 11
CiaraBrennan
First Poster
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Same problem happening with my brand new Samsung fridge. Did you ever get a resolution for this? Thanks

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Paul_HL
Samsung Pro
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HI,

 

Follow this link to the FAQ for the work around https://www.samsung.com/uk/support/home-appliances/my-family-hub-has-stopped-playing-music/

 

Thanks

Romario786
Student
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HI Caira,

 

I followed the below instruction to get it working, i switched form Mobile version to Desktop version and youtube started working again(it is a bit slower on the desktop version but atleast it gets the job done now)

 

Currently, some YouTube videos are not working when played on the Family Hub display. We have contacted Google and will issue a fix as soon as possible.

 

If some music is not playing from the YouTube site, please play it in desktop mode instead.

1Open the Internet app on your Family Hub display
2Open the YouTube site
3Tap the user icon in the top right of the display
4Tap Desktop
Leesam2002
First Poster
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Restart the family hub.  Go to Settings and about family hub.

badsheba
First Poster
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I have the same issue. Got my refrigerator in April and YouTube vids worked fine til 1 or 2 months ago. The error says the browser won't be supported soon and to install one that supports HTML5 (i.e. - Forefox, Chrome, etc) But I can't install any other browser on the hub.

surfing
First Poster
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Same Issue here..  2020 Samsung Family Hub Refrigerator already has outdated technology   NO HTML5 support.  why is that?    

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shlok
First Poster
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If you guys are still looking for a solution I have found one!! 

go on the browser 

click the settings tool on the bottom left 

click content settings 

and enable “run JavaScript” 

return to YouTube and everything should run fine! 

Marvel
Student
Options

Hi, how do I go back to mobile from desktop. I did this but now I want the other layout. Thank you in advance 

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Marvel
Student
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Hi, how do I go back to mobile from desktop. I did this but now I want the other layout. Thank you in advance 

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