18-08-2020 12:56 AM
Hi,
I just bought the Samsung Family hub Refrigerator and i played youtube via the internet which was working perfectly fine. I triad to play some videos today and it will just not play any videos.
I triad to delete cache and history from the youtube webite and restarted the family hub that also didnt resolve the issue.
Can you please help me and tell me what is wrong with it please?
Thanks!
03-09-2020 05:01 PM
Same problem happening with my brand new Samsung fridge. Did you ever get a resolution for this? Thanks
03-09-2020 05:17 PM
HI,
Follow this link to the FAQ for the work around https://www.samsung.com/uk/support/home-appliances/my-family-hub-has-stopped-playing-music/
Thanks
03-09-2020 06:02 PM
HI Caira,
I followed the below instruction to get it working, i switched form Mobile version to Desktop version and youtube started working again(it is a bit slower on the desktop version but atleast it gets the job done now)
Currently, some YouTube videos are not working when played on the Family Hub display. We have contacted Google and will issue a fix as soon as possible.
If some music is not playing from the YouTube site, please play it in desktop mode instead.
11-10-2020 06:48 PM
Restart the family hub. Go to Settings and about family hub.
11-10-2020 08:38 PM
I have the same issue. Got my refrigerator in April and YouTube vids worked fine til 1 or 2 months ago. The error says the browser won't be supported soon and to install one that supports HTML5 (i.e. - Forefox, Chrome, etc) But I can't install any other browser on the hub.
26-12-2020 09:58 PM
Same Issue here.. 2020 Samsung Family Hub Refrigerator already has outdated technology NO HTML5 support. why is that?
17-01-2021 02:35 PM
If you guys are still looking for a solution I have found one!!
go on the browser
click the settings tool on the bottom left
click content settings
and enable “run JavaScript”
return to YouTube and everything should run fine!
04-03-2021 12:39 AM
Hi, how do I go back to mobile from desktop. I did this but now I want the other layout. Thank you in advance
04-03-2021 12:40 AM
Hi, how do I go back to mobile from desktop. I did this but now I want the other layout. Thank you in advance