01-07-2022 03:04 PM
Have noticed quite a big crack on the backing of the drawer. I'll probably see if this can be replaced under warranty as it seems like a design fault - but anyone else seeing it? When opening and closing the door, there seems to be some resistence, so that's probably the reason it has cracked (although I've never heard it crack)
01-07-2022 03:28 PM
01-07-2022 07:37 PM
It's quite new actually. Maybe 6 months so probably only been opened and closed under 50 times.
Bit of a weird one really as you'd expect that part to be quite strong.
(and for those wondering, yes the button under the handle is pushed when opening etc, it isn't just ripped out)
01-07-2022 08:24 PM
Hi @mm2022 ,
I'm sorry to hear that something like that has happened to your washing machine drawer during the first 6 months and would recommend contacting our Support Team to arrange a repair. You can find how to contact them here: https://www.samsung.com/uk/support/contact/
01-07-2022 10:20 PM
01-07-2022 10:21 PM
13-07-2022 04:19 PM
Was replaced under warranty. Still think it's a design flaw!
13-07-2022 04:38 PM
@mm2022 wrote:It's quite new actually. Maybe 6 months so probably only been opened and closed under 50 times.
Bit of a weird one really as you'd expect that part to be quite strong.
(and for those wondering, yes the button under the handle is pushed when opening etc, it isn't just ripped out)
really dont look like a design fault, if you have been pushing that handle under the drawer no wonder it broke. that catch should be pulled as you open the drawer, not pushed - good you got it replaced under warranty though they were very good to do that.
13-07-2022 06:22 PM - last edited 13-07-2022 06:24 PM
You've misunderstood me!
The latch is clasped and pulled towards me unlocking the drawer. Drawer then pulled out.