11-12-2022 01:47 PM
I have a WW90T684DLH/S1 and the conditioner auto dose drains immediately. I have removed the drawer and washed everything down. Done a factory reset and auto clean drum.
If I can't sought it out myself I will have to get a technician.
Solved! Go to Solution.
11-12-2022 03:02 PM
@Plumber12: Please can you try tapping the pointing finger with the '+' symbol next to it > Turn the navigation dial to Dose Per Wash > Tap the 'O' button until 'Low' is selected, then do the same for Dose Per Rinse. Now, press and hold the pointing finger with the '+' for 3 seconds > Turn the Navigation Dial to select Softener, then tap the 'O' until '3x' shows on the display. Please note that the dispense amount of softener decreases as the concentration level increases.
11-12-2022 11:27 PM
Thanks for replying. However, after further investigation by myself it was found that the valve on the softener/conditioner valve in the drawer is faulty. Samsung is posting a new drawer out.
08-01-2024 04:34 PM
I have the same issue, I watched as I filled the softener and it all drained into the drum. How did you get them to send you a new drawer please?
Many thanks
Cathy
08-01-2024 05:23 PM
The machine I bought for myself was under warranty. You have to have your receipt also I am a retired plumber so it was a process of elimination. get in touch with customer services.