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Original topic:

WW10N Washer cabling loom melt down

(Topic created on: 3 weeks ago)
YesBudda
Apprentice
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Home Appliances

My Ecobubble washer started to sporadically not want to do spin cycles etc as part of wash programmes, then after a further week it just didn't want to start doing anything.

Reading around the Internet most things pointed back to PCB replacement as the solution.

Upon opening up the rear of the washing machine I was shocked to find a cable loom connecting to the bottom of the washer drum / motor area and covered in insulation sponge had melted down and 3 of the thicker cables completely melted through with a 4th cable containing a cut in the outer covering.

Is this another "known thing" for Samsung washing machines that needs repair?

How do I find if there has been any recall for these ecobubble washers to prevent this sort of fire hazard from happening?

Due to a busy household and washing to be done this weekend, I've had to cut back and splice the melted cables together to allow the machine to work again - but the motion from the drum spins is quite violent and I don't hold much faith in the cable loom surviving for too long!

Full model WW10N645RPX/EU - it's 3-ish years old.

IMG_1589.jpeg

4 REPLIES 4
TessM
Moderator
Moderator
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Home Appliances

Hi @YesBudda ,

I'm really sorry to hear that you have experienced this issue with your washing machine. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you as we do take these matters seriously.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you.

https://www.samsung.com/uk/support/contact/

YesBudda
Apprentice
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Home Appliances

Thanks Tess - the private message link doesn't work - results in a "The page you are trying to access was not found. Please check your URL for typos and try again." message on a page.

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AntS
Moderator
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Home Appliances
YesBudda
Apprentice
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Home Appliances

A quick update: Samsung sent out an inspector and recorded that the wiring is too tight by default and is worse when its a smaller washing load as the drum rotates in a more egg shape.

The fix is to replace the complete wiring loom but NOT clip it in along the bottom of the washer to allow more freedom for the wiring loom to move along with the washing drum.

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