I have a Samsung washing machine that I purchased from Coolblue.
Ticket was logged with Samsung on 09.01.2023.
It is now THREE MONTHS LATER and both myself and cool blue are still waiting. How does NO ONE in your company care??
NO ONE CARES about customer service at your NL branch!
it is DISGUSTING that your support staff (namely Wendy) could be so nonchalant about customer support.
PLEASE ADVISE how to escalate a ticket - because your support team (Wendy via WhatsApp) refuses to provide this information.
references numbers:
Coolblue (7771366, 7817901)
Samsung Dealer (520377, 527430)
RN151431685, RN150843793
