Washing machine stuck on 4 minutes

[Suzie Eaton]

Hey, my washing machine is stuck on 4 minutes no matter what. I’ve put on 2 cycles and both stopped and the washing is soaked. Help 😞 

[PaulM1]

I'm sorry to hear that you're experiencing an issue with your washing machine cutting out unexpectedly, @Suzie Eaton. Just to let you know, I removed the serial number that you provided in your post (as this is personal to you).

Please can you let me know which of our washing machine models you are using and which steps you have tried so far?

The article below provides guidance on how you can retrieve identifying information about your washing machine: 

https://www.samsung.com/uk/support/mobile-devices/how-to-find-the-model-and-serial-number-of-my-prod...