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washing machine problems

(Topic created on: 08-04-2021 11:49 AM)
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Members_jtDyP5b
First Poster
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To: 
Sent: Thursday, 8 April 2021, 10:34:19 BST
Subject: Failure Notice
 
Sorry, we were unable to deliver your message to the following address.
 
Unable to deliver message after multiple retries, giving up.
 
---------- Forwarded message ----------
Dear Carlo 
 
I don't have a damaged socket.
 
I purchased Samsung Eco Bubble at my previous address
 
My address is 
 
My full name is: Catherine Bailey. 
 
Preferred contact email address: 
 
Attached as requested photo of model no and serial number.
 
I noticed a couple of weeks ago. Doesn't matter what programme I put my washing machine on it trips my sockets.
 
As advised I tried in different sockets same problem.  Also the plug gets hot.
 
Hope you are able to help me. 
 
Yours sincerely 
 
 
Catherine Bailey 
 
 
Sent from my Galaxy
 
 
-------- Original message --------
From: Samsung Community <no-reply@eu.community.samsung.com>
Date: 05/04/2021 15:21 (GMT+00:00)
To: 
Subject: You have received a private message in the Samsung Community!
 
 

 

 

 

 
 

Hello Coventry21,

You have received a private message in the Samsung Community community.


Subject: Samsung Eco Bubble Washing Machine
From: Sam_UK
Date: 05-04-2021 04:21 PM

Thanks for getting back to us about this @Coventry21.

I'm sorry to hear that you have been experiencing this issue with your washing machine and I would like to pass your details to the relevant team so that they can contact you to assist you further. So that I can do this, I would need to confirm the following:

- Full name & full address

- Email address and telephone number

- Model number and serial number of the machine that you can find on the inside door

- Picture of the damaged socket/fuse 

- Preferred contact method

- Date you first noticed the issue

Just so you’re aware if you have any questions about how we, Samsung Electronics UK Limited, use your personal information you can find out more at www.samsung.com/uk/info/privacy. This may include using your personal data to provide support-related updates and assess and improve the way we support our customers, including carrying out customer satisfaction surveys.

Thanks,

Carlo

 

 


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DannyT
Moderator
Moderator
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Hey there.

It looks like this is a reply to a PM from one of our Mods. You can access this PM by tapping on your avatar in the top right of the page. Then hit messages on the drop down menu. 

 

We've removed all your personal data from the message above to protect it. Have you tried the steps we mentioned in the PM and the message on your previous post? 


Welcome to the Community!

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