Washer stuck in rinse/spin cycle WW80J555FX/EU

[CarleneJenkins]

Front loading washing machine is glitching when it comes to the rinse and spin cycle on the program or even when just switched to spin.

It gets stuck in a loop where it won't complete the cycle and then the timer just starts over again.

So for example it completes whatever program it starts and then when it comes to rinsing and spinning it will say 36 mins. It then goes down to 34/33mins and then will cut out and go back to 36mins again.

Then turn it off to restart and put it on spin only.

Starts off at 13mins gets to 11mins stays on 11mins for an age, starts to spin up, timer skips up to 9mins timer then may go down to 6 or 5 mins at full spin and then timer goes back to 13 mins again and repeat.

Machine was bought around April 2018. So just about 2years old.

No error codes come up.

Smart check also comes up with nothing.

Machine was bought with 5 year Samsung warranty which has been registered.

Thanks

Carlene

[CarleneJenkins]

It gets stuck in a loop where it won't complete the cycle and then the timer just starts over again.

So for example it completes whatever program it starts and then when it comes to rinsing and spinning it will say 36 mins. It then goes down to 34/33mins and then will cut out and go back to 36mins again.

Then turn it off to restart and put it on spin only.

Starts off at 13mins gets to 11mins stays on 11mins for an age, starts to spin up, timer skips up to 9mins timer then may go down to 6 or 5 mins at full spin and then timer goes back to 13 mins again and repeat.

Machine was bought around April 2018. So just about 2years old.

No error codes come up.

Smart check also comes up with nothing.

Machine was bought with 5 year Samsung warranty which has been registered.

Thanks

Carlene

[TessM]

That is fine. I would recommend giving a try at the steps provided by @Jam1eM. Let us know how that goes. 

[Jam1eM]

If my advice doesn't work then you will need to get an engineer arranged.
Don't remove the back panel or any parts, this is both dangerous and also risks invalidating the warranty.

You can arrange an engineer if needed via www.samsung.com/support

I hope you get it sorted soon

[CarleneJenkins]

No joy.
Thanks for all the suggestions and help.
I'll have to try and book the engineer then.

[CarleneJenkins]

Well I don't know what to do now.
Due to the current climate I can't call the helpline to book a repair.
And my only other option coming up is to send a message and that's how I got here in the first place?

[Jam1eM]

https://www.samsung.com/uk/support/service-centre/ 

Try the above link, this will find your local service centre, you can try ringing them. 

Otherwise you need to go on live chat to get someone to arrange a visit. 

You can't arrange an engineer on the community page unfortunately.