09-04-2020 11:05 AM
It gets stuck in a loop where it won't complete the cycle and then the timer just starts over again.
So for example it completes whatever program it starts and then when it comes to rinsing and spinning it will say 36 mins. It then goes down to 34/33mins and then will cut out and go back to 36mins again.
Then turn it off to restart and put it on spin only.
Starts off at 13mins gets to 11mins stays on 11mins for an age, starts to spin up, timer skips up to 9mins timer then may go down to 6 or 5 mins at full spin and then timer goes back to 13 mins again and repeat.
Machine was bought around April 2018. So just about 2years old.
No error codes come up.
Smart check also comes up with nothing.
Machine was bought with 5 year Samsung warranty which has been registered.
Thanks
Carlene
10-04-2020 04:25 PM
That is fine. I would recommend giving a try at the steps provided by @Jam1eM. Let us know how that goes.
10-04-2020 04:29 PM
10-04-2020 04:36 PM
10-04-2020 04:43 PM
10-04-2020 04:57 PM
https://www.samsung.com/uk/support/service-centre/
Try the above link, this will find your local service centre, you can try ringing them.
Otherwise you need to go on live chat to get someone to arrange a visit.
You can't arrange an engineer on the community page unfortunately.
15-06-2021 07:22 AM
How did you make out with your machine? I am having the same problem with mine.
02-07-2021 05:56 PM
My same washer is having the same problem. Things that happen often, often happen.
I am seeking the same resolution please.
13-08-2021 09:54 PM
Same problem and out of warranty . Washer keeps resetting the time to complete at rinse and spin. Called Samsung, no error code.
09-01-2022 05:43 PM
Same problem happening with my 2year old machine. Started after washing a couple of bath mats, which are heavy when wet. Machine can run an empty load without a problem but as soon as I try washing clothes it gets stuck on the rinse cycle and keeps looping. Calibration done multiple times. Anyone have this problem and managed to get it fixed for a reasonable price?
09-01-2022 07:09 PM