It gets stuck in a loop where it won't complete the cycle and then the timer just starts over again.
So for example it completes whatever program it starts and then when it comes to rinsing and spinning it will say 36 mins. It then goes down to 34/33mins and then will cut out and go back to 36mins again.
Then turn it off to restart and put it on spin only.
Starts off at 13mins gets to 11mins stays on 11mins for an age, starts to spin up, timer skips up to 9mins timer then may go down to 6 or 5 mins at full spin and then timer goes back to 13 mins again and repeat.
Machine was bought around April 2018. So just about 2years old.
No error codes come up.
Smart check also comes up with nothing.
Machine was bought with 5 year Samsung warranty which has been registered.
Try the above link, this will find your local service centre, you can try ringing them.
Otherwise you need to go on live chat to get someone to arrange a visit.
You can't arrange an engineer on the community page unfortunately.