It gets stuck in a loop where it won't complete the cycle and then the timer just starts over again.
So for example it completes whatever program it starts and then when it comes to rinsing and spinning it will say 36 mins. It then goes down to 34/33mins and then will cut out and go back to 36mins again.
Then turn it off to restart and put it on spin only.
Starts off at 13mins gets to 11mins stays on 11mins for an age, starts to spin up, timer skips up to 9mins timer then may go down to 6 or 5 mins at full spin and then timer goes back to 13 mins again and repeat.
Machine was bought around April 2018. So just about 2years old.
No error codes come up.
Smart check also comes up with nothing.
Machine was bought with 5 year Samsung warranty which has been registered.
Hi Carlene, I'm sorry to hear your having some issues.
This sounds very much like the unbalanced load detection system kicking in. What are you trying to wash?
Usually I would suggest you try the washing machine empty on a 60°C or 90°C cycle to make sure it runs through the cycle. If it stops on an empty cycle we have bigger issues going on.
Hopefully this explains a little more about unbalanced loads:
Let me know how you get on and also advise what sort of loads you are waahing when it occurs.
Thanks for your reply.
Just a normal daily wash 60°c 2 rinses and 1400 spin.
It worked on empty.
I had tried all the unbalanced load tips before contacting you guys.
My other half has double checked the machine and it's totally level.
Loaded clothes back in with a hands width gap up top
Please view the attached video. Around half way when the machine is at 7mins it resets back to 13, with no error codes.
Also noticed there is an audible squeaking noise now.