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Washer saying refill softener but it’s full and not Dispensing

(Topic created on: 11-05-2023 12:23 PM)
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Sarah121
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SAMSUNG - Auto Dose WW10T534DAW/S1 
can anyone please help me.
My washer keeps saying softener low refill but it’s full, and is not Dispensing . 

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9 REPLIES 9
pobz
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Yes, I can tell you exactly why is it doing this.  The unit is blocked.  Softener is notorious for congealing, especially if you mix brands.  Remove everything and if it a good wash under the tap with warm water if you can, or get a replacement.

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Erls
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Hi, I have this same problem, took it all out, gave it a really good wash and it’s doing the very same thing again…..it also is t taking the fabric softener. Can you tell me what it could be.  Thanks 

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pobz
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Bosch will replace it. Give them a call. I've had two replacements. I dilute the liquids now and set a higher dose. It's a very poor design.
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Eesy
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Same issue with mine too, clean of drawer unit didn’t fix it

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Sarahstorm
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My Samsung smart washer keeps telling me after every wash that it’s low on softener but it isn’t 

I’ve tried washing out the complete draw  quite a few times but it still says the same so do t know what else to do

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Simon2609
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Hi Sarahstorm, did you get this fixed, I have the same issue?

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Sarahstorm
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I tried everythin including washin it all out and nothing worked so I contacted Samsung and it was still in warranty so they sent someone to fix it 

the person who fixed it said it was a common problem

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Simon2609
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Thanks, I will contact them. The washer was only purchased March 2022.

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Jonathan Jones
Journeyman
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How did you contact them? Have they got an online chat? I hate dealing with these companies on the phone

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