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Original topic:

Washer dryer not drying clothes.

(Topic created on: 21-06-2022 06:07 PM)
2172 Views
Liamcarter
Student
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My Samsung washer dryer isn't drying clothes at all. I do a normal wash and dry cycle and the clothes are still dripping wet. After that I did a spin cycle to get rid of some of the excess water, which works, then do a normal dry cycle and the clothes are then wetter than they were before. This has been happening for a few weeks. The appliance heats up like it should but just doesn't dry clothes. it is letting water in on a dry cycle when it shouldn't be I'm assuming. Anyone else had this or know a fix? Model is WD90N6/WD80N6.

14 REPLIES 14
Mark136
Journeyman
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Had an independent engineer, advised to scrap ours as uneconomical, nothing more we could do other than scrap it and got a brilliant AEG that is much better at washing at lower temperatures, actually spins the clothes and the dryer works! spares available off the shelf and a good engineer network. Put it down to experience and walk away from Samsung as a brand😔

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Jemski
Journeyman
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We scrapped our £900 washer/dryer after a year of use and 8 call outs later with Samsung and an engineer fobbing us off each time… have a cheap hot point and have zero issues! How to waste your money 😡

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Mark136
Journeyman
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Sorry to hear that, they really don’t care!

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RoyMarc
First Poster
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THE SINGLE MOST USELESS PRODUCT EVER! 

DO NOT BUY IT, DO NOT EVEN THINK TO LOOK AT IT! 

Customer service is the worst! They take years to revert for the engineer to come over your place, and worst, their engineer is sub-contractor. There was once, the first ever visit, dude cant even do the spoken language and replace the socket with an unsafe one, this was verified by Samsung official technician later on. Oh my, can you imagine what could have happened? 

Already on my 4th technician visit, still same as you, clothes come out fishing wet and even though cleaned the filter etc, i did everything and anything, but still the same. Doors were faulty after awhile and the rubber gasket is as dumb as the creator who created this. 

 

This machine wont last long, DO NOT PURCHASE I REPEAT DO NOT. 

And my cousin who got the same machine, her machine DIED within 15 months, Now that is some bull *****, and we utilise the machine only once a week! 

OH COME ON SAMSUNG YOU CAN DO BETTER! Wait a minute, you guys dont care about us consumer all you want is money money money!!! And yea, revamp your whole CS team, total bullocks, manager does not even work. Whole day on the mobile phone scrolling soc med that is why cannot even do a call back. Like hello, where is your service level? You need CS training you can call me. 

 

ONCE AGAIN, DO NOT BUY THIS MACHINE OR ANY WASHING MACHINE RELATED MACHINES from this brand. You will regret spending your hard earned moolahs on a machine that will be dead within months of using!!! 

Jemski
Journeyman
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We ended up getting compensated £400… and they came and collected their piece of ***** from us too. I cannot believe they can get away with selling a product that just doesn’t even do the basic function… like clean your clothes!! Let alone dry them! Shocking!

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