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Unable to register home appliance on Samsung My Products list

(Topic created on: 08-01-2021 02:42 PM)
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Members_e8BqTh6
First Poster
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Hi

Has anyone had difficulty adding a Samsung fridge-freezer which is already under warranty onto My Products on the Samsung website?

Is there a way to add this as the Samsung live chat aren't helpful and the email replies from the support team are totally irrelevant?

Thanks

 

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5 REPLIES 5
ChrisM
SuperStar
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Hi @Members_e8BqTh6 

 

Have a look at this useful link to see if this helps.

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jladbury
Journeyman
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I am having the same problem registering a TV. Clicking on The Register Product link just leads me to going round and round in circles. Also, as you say, Live Chat is useless, as is this reply I just received from what appeared to be another Samsung Help site (Customer support <help.content@samsung.com>):

 
 

 

Customer Support

 
 

 

 
 

• Here is the answer to your enquiry.

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

We kindly inform you that you contacted Samsung Content and Services. Here we can assist you if you encounter any issues related to the Samsung Account sign-in process, Galaxy Store, Find My Mobile etc.


In order for you to get the proper assistance on this matter, I would kindly advise you to contact our colleagues from Samsung Electronics.


Go to http://www.samsung.com/ and find the "Contact Us" category on the page, where you can choose the desired way to contact Samsung Products Customer Support Team.


Also, if you visit the Content & Services Customer Support Website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we support in your country.


Thank you for using our services. Your satisfaction is very important to us.

Kind regards,
Dina
Customer Service Center

Please visit our website : https://help.content.samsung.com

 

 

 

• Here is your enquiry.

 

Guarantee registration (2021-01-11)

 

Having waited 20 minutes to register my guarantee by phone, I tried to do so by setting up an account.
Although it was by no means easy to find a product registration page, I did find one after a while and entered the relevant details.

However, the page at 'https://www.samsung.com/uk/mypage/' shows 0 under 'My products'.

Am I looking in the right place?

Is my product registered?

I trued the phone registration once again, and once again gave up after 20 minutes.

The whole experience so far has been abysmal.

 
 
 

 

 
 

* This email was sent from a notification-only address. Please do not reply to this email.

 

Copyright 2021, Samsung Electronics Co., Ltd. All rights reserved.

 

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TessM
Mastermind
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Hey @jladbury ,

 

Keep in mind that you don't need to register your warranty for your TV if you don't like it as this is automatically applied. However, we will need to see the original receipt to establish the true warranty date.

 

However, if you are still interested in registering this you should be able to do it from your Samsung Members, you can find more about this here: https://www.samsung.com/uk/support/warranty/ We hope that this helps. ^TM

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jladbury
Journeyman
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TessM,

Thanks for the link, but it is just one of the many ones I visited in my circular journey. There are many other posts on this forum about failed registrations similar to mine. Can you report this to whoever is responsible for fixing it at Samsung?

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TessM
Mastermind
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My pleasure! Can I ask what device are you using to register this? Are you able to try to do this on a different one to see if that helps @jladbury ?

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