04-02-2020 09:28 AM in
I have a Samsung WW90J5456 washing machine. Since we have purchased the washing machine socks keep getting stuck in the rubber seal. We have ignored it until now as a few days ago we found a sock trapped in the filter and found pieces of the sock in the drum after the cycle had finished.
Is anyone having this issue and is this a known fault with the Samusng WW90J5456 washing machine?
11-04-2020 01:15 PM in
Hi,just installed brand new washing machine same model as yours.As i type it is running for very first time and already noticed 3 kids socks jammed inside door seal.This never happened with my previous washing machines.They were freed upon spin cycle so that is good news.Will observe this.One solution may be to put small kids socks in mesh bag.May contact Samsung regards this as well.As this may affect rubber seal durability and as far as AO adviced me rubber seal is not covered under 5 year warranty.Not good with this rubber seal design to swallow small socks
11-04-2020 08:21 PM in
The door seal will be covered by the 5 year warranty for manufacturing related failures. The user manual recommends using a mesh bag (or can use an old pillowcase if you don't have a nesh bag to hand.
Normally socks get into the door because the machine is a little overloaded - unfortunately people will usually disagree!