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So disappointed

(Topic created on: 04-01-2023 11:30 AM)
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001sheila
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Purchased a Samsung American fridge freezer just 2 months ago, freezer stopped working within a few weeks, contacted Samsung, took 4 phone calls to get an engineer to attend, that was 8 days after the fault occurred. Engineer said he could not do anything and needed another appt for a diagnostic engineer to attend. Now the fridge isn't working either, so now been without any fridge or freezer. Still waiting, been about 3 weeks, still don't know if will be repaired any time soon. 
Gutted with the customer service / aftercare. It was over £1200 to buy, can't believe the stress I have been under! 
I feel it should be replaced, no confidence in the fridge freezer now. 
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