31-05-2018 09:01 AM in
Hello, after "GDPR " Smart Air Condition last update not work.
In home mode crash, and out home not working, the device listed ithey are not selectable.
please can you fix it?
31-05-2018 01:41 PM in
Hi @tizianocassone2.
Do you have the model code of the Air Conditioning unit you have?
31-05-2018 05:51 PM in
01-06-2018 01:38 PM in
Thanks @tizianocassone2.
Could you give us some more information on the problems you're having with the unit please?
01-06-2018 01:46 PM in
Other guy have same problem,
the funcion in-Home not work... OUT-of home when ater login I CAN SEE THE TWO CONFLICT SPLITS BUT ARE NOT SELECTABLE.
01-06-2018 03:15 PM in
Have you tried any troubleshooting steps @tizianocassone2?
Have a look at page 29 of the user manual here for a list of steps to take.
01-06-2018 03:16 PM in
sorry but with old versions all work.
02-06-2018 10:37 AM in
Apologies, @tizianocassone2, we're not fully sure what you mean. Could you send us a little more info again please?
02-06-2018 12:56 PM in
maybe... tell me whay info need?
02-06-2018 01:50 PM in
Are you referring to an update to the Samsung Smart Air Conditioner app on your phone which is now, not allowing you to control certain parts of your unit?
