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Smart Air Conditioner not working after last update

(Topic created on: 02-04-2020 08:21 AM)
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tizianocassone2
Pioneer
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Hello, after "GDPR "  Smart Air Condition last update not work.

In home mode crash, and out home not working, the device listed ithey are not selectable.

please can you fix it? 

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16 REPLIES 16
tizianocassone2
Pioneer
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yes correct.

the latest version of app non work.

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ChrisM
SuperStar
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Have you tried uninstalling the app and reinstalling?

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tizianocassone2
Pioneer
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yes allready

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MajorBotelho
First Poster
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 When we can have the "Samsung Air conditioned" App workung again? Always fail the equipment list when try to import.

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ChrisM
SuperStar
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Hi @MajorBotelho 

 

Have you tried using the Samsung SmartThings app as an alternative? Have a look here.

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MajorBotelho
First Poster
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Hi!

They are not detected with that new app.

 

With the old one, if I'm in home it still work - but not anymore when I chose the option "Out of Home" - so, it's completely useless...

BR

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tom01hanks
First Poster
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So these things happened with me also so I called the as maintenance in dubai for fixing my issue they said that it corrupt my apk file and I have to reinstall the app and after doing that it fixed my issue.

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