Smart Air Conditioner not working after last update

[tizianocassone2]

Hello, after "GDPR "  Smart Air Condition last update not work.

In home mode crash, and out home not working, the device listed ithey are not selectable.

please can you fix it? 

[ChrisM]

Hi @tizianocassone2.

Do you have the model code of the Air Conditioning unit you have?

[tizianocassone2]

[ChrisM]

Thanks @tizianocassone2.

Could you give us some more information on the problems you're having with the unit please?

[tizianocassone2]

Other guy have same problem,

the funcion in-Home not work...  OUT-of home when ater login I CAN SEE THE TWO CONFLICT SPLITS BUT ARE NOT SELECTABLE.  

[ChrisM]

Have you tried any troubleshooting steps @tizianocassone2?

Have a look at page 29 of the user manual here for a list of steps to take.

[tizianocassone2]

sorry but with old versions all work.

[ChrisM]

Apologies, @tizianocassone2, we're not fully sure what you mean. Could you send us a little more info again please?

[tizianocassone2]

maybe... tell me whay info need?

[ChrisM]

Are you referring to an update to the Samsung Smart Air Conditioner app on your phone which is now, not allowing you to control certain parts of your unit?

[tizianocassone2]

yes correct.

the latest version of app non work.

[ChrisM]

Have you tried uninstalling the app and reinstalling?

[tizianocassone2]

yes allready

[MajorBotelho]

 When we can have the "Samsung Air conditioned" App workung again? Always fail the equipment list when try to import.

[ChrisM]

Hi @MajorBotelho 

Have you tried using the Samsung SmartThings app as an alternative? Have a look here.

[MajorBotelho]

Hi!

They are not detected with that new app.

With the old one, if I'm in home it still work - but not anymore when I chose the option "Out of Home" - so, it's completely useless...

BR

[tom01hanks]

So these things happened with me also so I called the as maintenance in dubai for fixing my issue they said that it corrupt my apk file and I have to reinstall the app and after doing that it fixed my issue.