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Original topic:

Smart Air Conditioner not working after last update

(Topic created on: 02/04/20 09:21)
tizianocassone2
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Hello, after "GDPR "  Smart Air Condition last update not work.

In home mode crash, and out home not working, the device listed ithey are not selectable.

please can you fix it? 

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16 REPLIES 16
ChrisM
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Hi @tizianocassone2.

 

Do you have the model code of the Air Conditioning unit you have?

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tizianocassone2
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IMG_20180531_175025.jpg

 

 

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ChrisM
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Thanks @tizianocassone2.

 

Could you give us some more information on the problems you're having with the unit please?

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tizianocassone2
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Other guy have same problem,

the funcion in-Home not work...  OUT-of home when ater login I CAN SEE THE TWO CONFLICT SPLITS BUT ARE NOT SELECTABLE.  

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ChrisM
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Have you tried any troubleshooting steps @tizianocassone2?

 

Have a look at page 29 of the user manual here for a list of steps to take.

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tizianocassone2
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sorry but with old versions all work.

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ChrisM
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Apologies, @tizianocassone2, we're not fully sure what you mean. Could you send us a little more info again please?

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tizianocassone2
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maybe... tell me whay info need?

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ChrisM
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Are you referring to an update to the Samsung Smart Air Conditioner app on your phone which is now, not allowing you to control certain parts of your unit?

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tizianocassone2
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yes correct.

the latest version of app non work.

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ChrisM
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Have you tried uninstalling the app and reinstalling?

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tizianocassone2
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yes allready

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MajorBotelho
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 When we can have the "Samsung Air conditioned" App workung again? Always fail the equipment list when try to import.

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ChrisM
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Hi @MajorBotelho 

 

Have you tried using the Samsung SmartThings app as an alternative? Have a look here.

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MajorBotelho
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Hi!

They are not detected with that new app.

 

With the old one, if I'm in home it still work - but not anymore when I chose the option "Out of Home" - so, it's completely useless...

BR

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tom01hanks
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So these things happened with me also so I called the as maintenance in dubai for fixing my issue they said that it corrupt my apk file and I have to reinstall the app and after doing that it fixed my issue.

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