So after contacting Samsung and talking to an online agent it appears that Samsung makes it very difficult to get repairs though their policies! After buying an Ecowash washing machine 3 years ago and registering for a 5 year warranty it appears the process is next to useless ( intentionally? ) They are reusing to help me because I cant provide a registration number that was "supposedly" sent to me via email 3 years ago and have no record of me registering!!! After a quick search online I am finding that I am not alone!!! Have to say that I'm feeling scammed by the whole process and will make it a point never to buy any other Samsung products again!! It was the 5 year warranty that sold me on the washing machine in the first place...
I think if you have a warranty card, they will still warrant for you. Or maybe the washing machine is no longer manufactured, so it refuses to provide warranty.
It is very difficult and time consuming (35 minutes ) to get a job order number from them before a service centre can even contact you to arrange a warranty repair. Even though you registered your details when you purchased they still need for some bureaucratic reason ( or to discourage you from claiming) all the details of model no,serial no, purchase date and Reg no again. Even after that they need to see the registration document! Prior to the 35 minute call you have to go through the manual to find out error codes and how to fix it yourself on a previous call.
i also chose Samsung because of the 5 year warranty which turns out to be so time consuming that is probably easier just to buy a replacement machine or repair it yourself!
The call Centre is helpful and polite but based abroad somewhere so communication is difficult.
in future I would not buy another washing machine from them purely on the grounds of difficulty in getting the warranty to be honoured.
i had a similar issue today. I had to agree to pay the engineers cost if they found I had abused my washing machine! are they joking. If they don;t fix it I will be abusing it with a hammer