Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Violates 90 Day Warranty!

(Topic created on: 05-06-2024 05:41 PM)
310 Views
Chopshop
First Poster
Options

I purchased top-of-the-line kitchen appliances, including a refrigerator, dual oven, microwave, and dishwasher. The dishwasher was serviced within its one-year warranty, but it began leaking again just two weeks later. Although Samsung assured me that everything was covered under a 90-day warranty, as the one-year warranty had just expired, they sent a different company that identified multiple issues, including a faulty motor. Samsung then insisted on sending the original company, which had only replaced the gasket during the initial service. Now, Samsung wants to charge me for inspections, parts, and labor under the 90-day warranty, which only covers the gasket they replaced. The original company did not properly service the unit and even reinstalled it tilted back to prevent immediate leaks. This situation has been extremely frustrating, making me wish I had purchased LG instead. If I have to spend another $2,000 on a dishwasher, I will never buy another Samsung product again.

 

 

 

1 REPLY 1
Glenntech
Samsung Members Star ★★
Options
You are better off asking on the Members community U.S.
This is the UK and Europe community. So your consumer rights are very different

https://us.community.samsung.com/