SAMSUNG - Series 9 DV90T8240SX/S1 connectivity issues

[CCForum]

Hi

I have just bought a tumble dryer 'SAMSUNG - Series 9 DV90T8240SX/S1 '.

I specifically got it so I could run it using the app, however i've hit a hurdle that it is not connecting.  I'm following all of the onscreen guidance but it isn't connecting.

Advice appreciated.

Thanks

[CCForum]

Any Samsung employees here able to help me? thanks

[Hbg7]

Did you get a response? I’m having exactly the same issue!

[PaulM1]

Hi, @CCForum. We're always happy to help. However, as the issue you've referenced is likely to require some back-and-forth (exploration, troubleshooting etc.), I sense that it might be quicker and more convenient for you to reach out to our Support Teams.

If you're in the UK or Ireland, you can contact our Support Teams using the details on the pages below:

https://www.samsung.com/uk/support/contact/ (UK)

or

https://www.samsung.com/ie/support/contact/ (Ireland)

If you happen to reside outwith these regions, you may wish to reach out to our colleagues in your country here:

https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

Please keep the thread updated and let us know how you get on.

[CCForum]

Hi

I spoke to someone who suggested it's too far away from the router (mine is in the garage).

Found no solution yet though.

See advice below to contact support.

Good luck!

[CCForum]

@Hbg7 any luck?! Still not working for me.

[Kawar]

I also have the same issue, and more worryingly - all my drying cycles are pumping COLD air!  I have a call with them shortly, so will ask them this question and share any feedback