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Samsung rsg5uumh wont make ice

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New Member

fridge freezer wont make ice i have water going in and coming out at water dispenser but cant get it to make ice i have tried resetting the icemaker but still nothing any ideas

4 REPLIES 4
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Moderator
Moderator
Hi there, @David2565.

For how long have you had your refrigerator plumbed in? If you have just installed it, it will take 6 to 12 hours for the refrigerator to produce ice.


 Welcome to the Community! :smileyhappy:

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New Member
2 years i have had it for
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Just had a quick read through the manual, which you can find here: https://www.samsung.com/uk/support/model/RSG5UUMH1/XEU/

It offers these suggestions:

• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.

Let us know how you get on.


 Welcome to the Community! :smileyhappy:

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Apprentice
Hi, did you ever get this resolved?
I have an RF56J9040SR that has just presented this problem 1 month after the warranty has expired !
From reading other forums and watching you tube there are literally HUNDREDS of people reporting this as a recurring problem with this feature across multiple Samsung appliances. Apparently it may be caused (or was in my case) by the ice box feature freezing up so there was actually no ice in the box because the delivery is frozen up. The USA info shows a ‘force defrost’ sequence to assist dealing with this however I cannot find any EU equivalent info at all. We have just emptied the fridge, turned off the power and manually defrosted the box ourselves. Would be great if Samsung would provide this information but they seem surprisingly reluctant.
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