• Is the water line connected and the shut-off valve open? • Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed. • Is there any ice blocked within the ice maker bucket? • Is the freezer temperature too warm? Try setting the freezer temperature lower.
Hi, did you ever get this resolved? I have an RF56J9040SR that has just presented this problem 1 month after the warranty has expired ! From reading other forums and watching you tube there are literally HUNDREDS of people reporting this as a recurring problem with this feature across multiple Samsung appliances. Apparently it may be caused (or was in my case) by the ice box feature freezing up so there was actually no ice in the box because the delivery is frozen up. The USA info shows a ‘force defrost’ sequence to assist dealing with this however I cannot find any EU equivalent info at all. We have just emptied the fridge, turned off the power and manually defrosted the box ourselves. Would be great if Samsung would provide this information but they seem surprisingly reluctant.
Our Samsung RSG5UUMH has never been connected at all, so having just moved house we had it set up to finally use this feature for water and ice. The water comes our lovely and cold no problem but its not making any ice. I watched a video on you tube about heating up the blades and surrounding areas using a hair dryer, I pressed the test button and they moved and ice started coming up so thought I had sorted it. left it over night and still nothing. Bit where the water drops in at the top that is already frozen so obviously the water isn't making it into the trays. Can it be set to cold if that makes sense? would love some advice. Cheers