Heat Pump Dryer #DV90M5003X #fault ref 2118130080 - 30th October 2021
We purchased a Samsung washer, heat pump dryer & larder freezer in #June 2020 (during lockdown) your key sales accountant great, a fantastic promotion at John Lewis & purchase from Curry's PC World Norwich, we trusted them and believed all to be very good, we only purchased #SAMSUNG as you promised to maintain parts and labour for 5years and yet we now release these promises are actually flawed.
#Aftersales - BAD BAD so BAD 😥 by May 2021 HeatPump Dryer struggling to operate efficiently, noticed the intermittent grating sound, getting louder, inside far-right at the rear of the appliance, very noisy got Samsung UK support involved.
U S E L E S S 😩- totally - U S E L E S S 🙄 advice followed all troubleshooting instructions online, by phone 📱, recorded pictures 🎥 and videos, emailed receipts, sent S/No's - Model no. STILL, NO FIX so complained eventually and new Ex-Electrolux Samsung engineer Lee arrives, I was the first job. Great... knew exactly how to fix it and what he was doing, replaced the fan, and identified the rear surround casing had slipped and spun off the spindle ("bad design") it had even melted the thread.
Once replaced, it was ...... absolutely fine until ..... AGAIN recently on 30th October 2021 less than 6 months later, it slipped again and its noisy grating, poss. grinding off its surround again is evident. In fact, B A D MA N U F A C T U R I N G item is unusable and now won't work without a specialist SAMSUNG engineer appointed with spares to fix it, their 2-5 yr guaranteed parts and labor warranty is very questionable especially on heat pump dryers - as they are not available to register online as the product warranty info is not accessible on their service support site.
So, I am still without a working dryer for 24 days and still no advice on how and when it's gonna be fixed.
NO Samsung support, no care, fobbed off and delayed in getting any assistance, all email responses say DO NOT reply emails saying they have my ref claim - yet technical dept have not uploaded videos to prove fault and need you to send copy of purchase receipt - 'blah 😩blah 🤔blah' actually Shieryl, maybe the only online customer support person at Samsung.
Tried a different approach for the support online (difficult!) yet.....Yippee Sontec has just called, will be here in 8days (very grateful & good service) we'll see how it's fixed I'm recording everything now for evidence and the disgusting follow-up service #SAMSUNG - you are fired!
Get your act together!
