Samsung fridge freezer broken

[Imc1]

I've just purchased a Samsung fridgefreezer and it has not worked sincei got it on 27th of April. I've registered the fault and complaint and he had one call from the service centre. When I call back it is engaged. We have not had a fridge now for over 10 days. Absolutely disgusting service Samsung...can someone contact me urgently to resolve this issue...log number 2129513***. 

[CarloL]

Hi @Imc1, I'm sorry to hear about this. Which number did you call to talk to the Home Appliances department about your fridge freezer? Did you call 0333 000 0333?

[Imc1]

I was rung by the service department and told to call back on 03330003966 but it is always engaged.