What a disgrace! putting the phone down is absolutely unacceptable & quite shocking. Especially after it takes so long to speak to someone who doesn't treat you like a fool.
I hope they provide you with a model as quiet as mine (when shelves are not pushed too far back). I'm really happy with the way it functions. Yours sounds like it's automatically jumping onto the fast freeze mode & that will mean very high electricity bills for you & over freezing the food causing freezer burn & spoiled quality food.
Makes me wonder why there was so many of these 'low price deal' feedback & how much they actually paid for those units. The price has been alternating between £439 & over £600 since I got mine in December 2020. I am very unhappy about the missing plate & can't just live with it because it's causing me problems. I need to drag it out of its space, to remove feathers moulted from my birds, yet again & it's very hard to pull it out being so small myself.
I have a slipped disk & sciatica so sourcing a model with a completely closed in compressor was a real godsend for me at my age.
I contacted through the live chat, was told the sending of the part had been arranged & was there anything else I needed. That was weeks ago & I have heard nothing. As I mentioned a while back, in a post on this thread, Argos did give me some money back. However, had I been happy to purchase an open-backed model I'd have had many more options & much cheaper.
Argos also offered to change it but after reading other feedback I knew the exchange unit would be exactly the same, missing grille, plus with perhaps noise issues a few were struggling to get sorted out.
I hope you get yours sorted, I really do, because when they work as quiet as mine is it's impressive.
Had we been told the truth about why the grille is removed & paint daubed over places & spilled, with a hanging off piece of foil we don't know whether is important or not, we might be able to understand. As it is all the subterfuge does nothing for customer confidence. I need reassurance they are safe & if they were they NOT safe when the grille was attached.
Why is that so difficult for them to explain.
P.S. I've also found some fridge magnets leave marks impossible to remove. They're not apparent until I look at the door from an angle. There's also a couple of minute tiny chips in the plastic inset handle. I don't wear jewelry so they had to have been there when it arrived. I believe they came off the moulding like that. Either that or they chip very easily.
