Hi, can anyone confirm please?
Does your Samsung fridge/freezer have a full top-to-bottom covering at the rear? Ours was delivered with the lower rear ventilation grille missing, leaving a large approx 10" high gaping hole at the lower rear, exposing the compressor(?) and bits of cable/pipework. See picture.
The pictures of our model on Samsung's website show this grille in place, but Samsung UK help desk staff insist that it's safe to use without and that this grille is not provided in the UK, despite their website pictures.
I'm not convinced, so I was hoping to hear from others whether their story holds water.
Is it truly safe to use like this? I've noticed that small pipe on the right hand side can get VERY hot.
Model is RB34T602ESA/EU, but we now regret buying a Samsung as we're concerned about the fire risk. If their website shows a covering grille in place, it must be there for a reason.
Impossible to speak to our retailer Currys, as they've auto-diverted their phones direct to Samsung's help desk, but that's a separate issue.
Does anyone else's fridge/freezer look like this?
Advice appreciated, thank you.
it's not worth it Jadee, they'll all have the back missing. I have to decide whether I want to replace it or choose a different model. I'm still trying to find out about this hole. There was a dried lump of the strange smelling material inside in the bottom of the fridge where the motor is. I thought it was popcorn at first glance, looked just like it, & the silver foil a yoghurt top lol, until closer inspection. Can you tell me if your model has the hole covered please Jaydee? I've added a photo of it with the hanging off foil bent back so you can see what it actually was meant to cover.
Oh my goodness how shabby! I have sticky beige coloured goo leaking from the hinge side of the fridge door base. We should photograph all this jaydee.
I definitely thinking more & more that these models were repaired due to design fault & so cheaper.
I've noticed that on both Samsung sales & Argos that as soon as I purchased my item it didn't allow for me to get back into the sales page. I had to login as a guest on Argos. fortunately I'd screenshot the page.
I had a hearty discount of about £190 off the price & assumed it a Black Friday sale item. This seemed confirmed because the price went back up again. I assumed that was the case. Now the item isn't available on Samsung & what is suspicious is that as soon as the offer ended they upped the price & became out of stock on Samsung - & on Argos the new raised-back-up item on Argos became unavailable for my postcode. It sounds like the model was being sold off cheap for some reason.
I admit I'm a cynic & if something is cheap I want to know why. The fact that I got this discount will be the only reason I consider keeping it. I did this with a used washing machine I was sent from Argos (meant to be brand new) & have always regretted it. I believe the water heating element has never worked but can't tell as the door has an outer shell which prevents feeling the window. I pause stopped the machine between washes many times to check for laundry being washed at the selected heat but it's always freezing cold. It's cold wash only has prevented the terrible limescale we get as it only cold washes. So after 5 years it's still going. Due to long cycles it always gets clothes clean even if they're not germ free.
At least our fridge freezer models seem the same regarding the foil. I wonder if they needed to change or re add the insulation foam in that foil covered hole & the white daub paint is a mark to show when a unit is updated.
My unit had been stood out in rain too without a box cover. I can tell as the metal square on the top has raindrop residue all over.
Image of the gunk around the hinge.
As heehog mentioned, the Grenfell tower tragedy. In my opinion It's a worry purchasing an electrical appliance for your home when we know the dangers they carry. Especially when no clear answers are being given to us.
